Coronavirus | Frequently Asked Questions

Covid-19 Statement

Updated: 7th April 2021

 

Our stores are OPENING ON THE 12TH APRIL 

You can continue to shop online or over the phone and we are still delivering safely. 

 

AN UPDATE ON AHF & FABB FURNITURE RESPONSE TO COVID-19 & HOW WE’D LIKE TO HELP


Why not book a virtual appointment online with one of our Fabb sales agent here


As the uncertainty and impact of the latest lockdown continues, we are all faced with an unprecedented shift in our day-to-day lives. At AHF and Fabb Furniture we are keeping fully up-to-date and cooperating with the fast-moving Government guidance in order to keep our customers, colleagues and partners safe.


The great news is our delivery service will continue throughout lockdown, meaning we minimise any delays in you receiving your furniture . Our delivery service is fully in-house, rather than relying on 3rd party couriers, this also means we can impose our own safety measures, as much for our drivers as for the public. In addition to sanitising their hands before and after drop-off, our delivery teams will be following the strict government’s advice to deliver to you safely.


As of now our stores are closed but you can still order online, or over the phone where our Customer Service team will be happy to help and answer any questions: 0800 254 0900


We are now offering a contactless delivery service, where you can receive your order to your door without coming into contact with our delivery team. Just let us know when booking your delivery and If you choose this option, the driver will take a photograph of your order once delivered and our team will notify you with a quick phone call to confirm your goods are outside. They’ll also wait in the van to make sure you collect your order before leaving.


Like everyone else, we hope normality will resume as quickly as possible but until then we will do our best to serve you and your needs, whilst keeping you up to date of any changes. We thank you for your continued loyalty and support in these difficult times, and hope that you stay safe and look after yourself and your loved ones.


Kind regards,


The AHF and Fabb Furniture Team



COVID-19 FAQ


Can I Cancel my order?

As all of our orders are handmade and bespoke for you, we will not be accepting any cancellations of purchases made in stores prior to lockdown.

Please do not contact our Customer Service team as they will not be able to process any cancellation requests.

We are currently operating with shadow staff, once lockdown ends we will contact you with a delivery date and have already made plans to ensure we can deliver your order as soon as possible after our return to work.

We will look after your furniture until you are able to receive it, or we are able to deliver it.

There will be no hidden storage charges and no additional delivery costs.

These are difficult times for everyone, and we accept that some things are simply outside of our control

What will happen to the furniture I have ordered if I can't receive it now?

We will look after your furniture until you are able to receive it, or we are able to deliver it. We will contact you with a delivery date and have already made plans to ensure we can deliver your order as soon as possible after our return to work. There will be no hidden storage charges and no additional delivery costs. These are difficult times for everyone, and we accept that some things are simply outside of our control..

I need to pay the outstanding balance on my order. What should I do?
You can call one of our Sales Advisors on 0800 254 0900 to pay any outstanding balance.
I'm worried I might not be able to keep up my finance payments, is there anything you can do?
We understand the current situation means some customers face uncertainty about their finances. If you’ve already taken delivery of your order then please contact your finance provider to discuss the options available to you. Alternatively, if you are still awaiting delivery and wish to discuss our available finance options, please get in touch: 0800 254 0900.
Can I still order furniture online?
Yes. All our products are available and we are now offering Massive Savings including an EXTRA 10% off and 5 years interest free credit. You can order online, or through our Sales phone line: 0800 254 0900 We also have a Live Chat service open from 9am-8pm where you can receive all the expert advice you need without having to make face to face contact
If I order online now, will Fabb still deliver my furniture?
The great news is our delivery service will continue throughout lockdown, meaning we minimise any delays in you receiving your furniture . Our delivery service is fully in-house, rather than relying on 3rd party couriers, this also means we can impose our own safety measures, as much for our drivers as for the public. In addition to sanitising their hands before and after drop-off, our delivery teams will be following the strict government’s advice to deliver to you safely.
Can I still receive my delivery if I am self-isolating?

Unfortunately, we cannot deliver or visit while you are self-isolating. I’m sure you understand this is simply not possible as the health and safety of our employees and customers is our top priority. However, we will stay in touch and arrange a time to deliver as soon as it’s safe to do so. We will look after your furniture until you are able to receive it safely.

I have a problem with my furniture, is your Customer service team still working?
Yes, our customer service team will be working throughout the latest lockdown, please call 0800 254 0900
What precautions are your delivery and service manager teams making to help stop the spread of Coronovirus?
We are encouraging all employees to follow public health guidelines and take sensible precautions. This include practicing the recommended hand hygiene routines; stepping up the cleaning processes of our stores, and warehouses; minimising contact with surfaces; politely declining drinks, and avoiding shaking hands or making close contact with each other and our customers.
Our delivery drivers are equipped with sanitising gel which they use before shift and in between each delivery, along with face masks, disposable gloves if required, and we have been declining deliveries to anyone who is self-isolating.

Like everyone else, we hope normality will resume as quickly as possible but until then we will do our best to serve you and your needs, whilst keeping you up to date of any changes. We thank you for your continued loyalty and support in these difficult times, and hope that you stay safe and look after yourself and your loved ones.