Online Sales Consultant

AHF/Fabb are recruiting for the position of Online Sales Professional;

Key Tasks:


  • Provide appropriate sales advice to both new and existing customers via phone, email and on live chat.
  • Closing sales and making plans to gain repeat business.
  • Call all online orders to confirm and upsell additional products and services.
  • Call all failed finance orders to upsell and offer alternative.
  • Call dropped basket customers to convert to sales.
  • Ensure that products are displayed to the highest standards possible liaising with the online team.
  • Dealing with and resolving customer complaints
  • Provide and promote service to customers in a professional manner in line with company guidelines.
  • Ensure that stock is ordered, received, stored, and delivered in line with company guidelines.
  • Process incoming information and enquiries in an efficient and professional manner in line with company guidelines.
  • Provide specialist advice and knowledge to colleagues and customers to support the achievement of AHF objectives.
  • Positively work towards increasing the effectiveness of the organisation.
  • Promote equality in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing quality of opportunity in working practices.
  • Ensure your behaviour complies with AHF values and organise your own work effectively to meet the demands of your role. Identify, implement, and monitor development activities to enhance your own performance.
  • Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and AHF objectives.
  • Maintain standard of professional conduct within all areas of the business.
  • Ensure that you show a duty of care and take appropriate action to comply with Health and Safety requirements at all times.
  • Make best use of technology in support of your role, ensuring correct operation and compliance with AHF guidelines.
  • Ensure that all matters relating to the processing of information are carried out in a prompt, efficient manner and in accordance with AHF guidelines.
If you would like to apply please send your CV to hr@ahf.co.uk