Your Guarantees | Terms & Conditions
As a smart and savvy furniture shopper, you understand the importance of investing in quality pieces that will stand the test of time. That's why at FABB, we are proud to offer a market-leading 21 Year Lifetime Guarantee on all furniture purchases made in-store and online. With our guarantee, you can rest assured that your furniture is protected for years to come, giving you ultimate peace of mind.
What is a Lifetime Guarantee?
A 21 Year Lifetime Guarantee is a promise from us to you that our furniture is built to last. It's our way of demonstrating our confidence in the quality and craftsmanship of our products. With a Lifetime Guarantee, you can trust that we will stand behind our furniture and take care of any issues that may arise over the years.
The Benefits of Our Lifetime Guarantee
- Peace of Mind: Our Lifetime Guarantee gives you the peace of mind that your furniture is protected for years to come. You can enjoy your purchase without worrying about any unexpected issues.
- Quality Assurance: We are confident in the quality of our furniture, and our Lifetime Guarantee is a testament to that. It's our way of assuring you that our products are built to last.
- Customer Support: If you encounter any issues with your furniture, our dedicated customer support team is here to help. We will work with you to resolve any problems and ensure your satisfaction.
- Value for Money: Investing in furniture is a big decision, and our Lifetime Guarantee ensures that you get the best value for your money. You can enjoy your furniture for years to come, knowing that it's protected.
We offer a 21 Year Lifetime peace of mind guarantee on all furniture purchases made in store and online which starts from the date of delivery. The following terms and conditions apply:
- The lifetime peace of mind cover only applies to orders placed on or after 13th May 2020
- The cover period starts from the date of delivery
- Many of our furniture manufacturers will offer their own guarantees or warranties on branded items. In this instance the manufacturer will be responsible for resolving any manufacturing defects in line with their own terms and conditions for the initial term. Following this period Fabb Furniture will be responsible for any issues outlined in these terms and conditions up to a maximum of 21 years from the date of delivery. Separate terms and conditions apply for manufacturers’ guarantees or warranties will be provided upon delivery
- Upon making a claim you, the customer, will be liable to a callout labour cost of £50 plus VAT after the first year unless a manufacturing guarantee is in place for longer than this period in which case separate manufacturers' terms and conditions will apply. Payment must be made before a technician visit can be booked
- The cover does not include accidental or deliberate damage, normal wear and tear, misuse, neglect or abuse of furniture
- Natural settlement is to be expected in all mattress products and is not classed as a manufacturing defect and therefore not covered
- Dismantling and rebuilding furniture items is not recommended. Any stability issues which may arise as a result is not classed as a manufacturing defect and therefore not covered
- The cover does not apply to items: not sold as new, on clearance or part of our outlet section online, for example ex-display items, where a 1 year manufacturing guarantee will apply
- The cover applies to indoor furniture items only and excludes all accessories and flooring products
- The cover is only available to the individual named on the original order. If you sell or transfer the product to someone else then the guarantee period will end
- The cover applies to mainland UK only
- Fabb reserves the right to make changes to these terms and conditions at any time. This does not affect your statutory rights
- *This Guarantee doesn't relate to our Outdoor furniture that comes with a free 3 year peace of mind guarantee
Our Commitment to Quality and Customer Satisfaction
At FABB, we believe in providing the highest quality furniture and the best possible customer experience. Our Lifetime Guarantee is just one way we demonstrate our commitment to your satisfaction. We stand by the craftsmanship of our products and are here to support you throughout the lifetime of your furniture.
So why wait? Shop with confidence at FABB and enjoy the peace of mind that comes with our market-leading Lifetime Guarantee. Invest in furniture that will stand the test of time and bring comfort and style to your home for years to come.
With our Lifetime Guarantee, you can trust that your furniture is protected for years to come, giving you ultimate peace of mind.
Investing in quality furniture is a decision that pays off in the long run. With FABB's market-leading Lifetime Guarantee, you can have complete confidence in the durability and longevity of your furniture. Enjoy the peace of mind that comes with knowing that your purchase is protected for years to come. Shop with us today and experience the FABB difference!
Contact Us to learn more about our Lifetime Guarantee or to explore our wide range of quality furniture options.