Frequently Asked Questions
We often get asked the same types of questions, so we’ve listed some of the most common ones below. Take a peek, and if you’ve got a question we’ve not covered, please get in touch with our friendly sales team today on 0800 254 0900 for more help and advice.
How can I find my nearest Fabb Furniture store?
Please use our Store Locator to find your nearest store.
How much do you charge for delivery?
Our standard delivery charge is £99 for orders delivered throughout England. Deliveries to Scotland and Wales are £150. However, some smaller items, such as rugs, are supplied by courier free of charge. Please visit our Delivery Service page for more information.
When will my order be delivered?
All our furniture products have an estimated delivery time. Once we have received your order into our central warehouse, a member of our distribution team will call you to arrange a convenient delivery date. Please visit our Delivery Service page for more information.
What happens if I place an order and change my mind or it won’t fit in my room?
For all online orders please check our Money Back Guarantee. Items which are made to your specification cannot be returned. We have a no cancellations policy for orders placed in-store.
Can you take away my old furniture?
We work alongside the British Heart Foundation who can arrange collection of unwanted furniture items free of charge in order to raise money for charity. Visit our British Heart Foundation page for more information. We do not recommend removing old furniture until your new furniture is booked for delivery.
I have found an item cheaper elsewhere, can you price match it?
Our price promise means that even if you’ve yet to take delivery of your furniture we’ll still aim to price match your order. Please read our Price Promise guarantee for full details.
How do I make a complaint?
If you have yet to take delivery of your furniture, then any complaints will be dealt with by our Sales team on 0800 254 0900. For any issues following delivery you will need to contact our Customer Care Team on 0330 124 3588.
What warranties/guarantees and cover do you offer?
Every piece of furniture purchased from Fabb Furniture is covered by our free Lifetime Guarantee. Some branded items will have their own manufacturers’ warranties or guarantees which will be detailed on the product specification. We also offer additional accidental damage cover on our furniture. Please visit our Warranties page for more information.
I have purchased accidental damage cover; how do I make a claim?
Shortly after delivery, you will receive policy documentation from the insurer with details of your cover and details of how to make a claim. Submit your claim here.
How can I update the personal details you currently have on file for me?
Please email your old and new details to online@fabbfurniture.com and we will update your file.
